Product Return Policy
At Dent Repair Jax, we stand behind the quality of our products and aim to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return policy to make the process as seamless as possible.
Return Guidelines:
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Timeframe: Products must be returned within 30 days from the date of purchase.
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Condition: Items must be in new, unused condition, and returned in their original packaging.
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Proof of Purchase: A proof of purchase, such as a receipt or order confirmation, is required for all returns.
Return Procedure:
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Initiate Return: Contact us at dentrepairjax@gmail.com to start the return process. Please include your order number and a brief description of the reason for the return.
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Approval: Once your return request is approved, you will receive detailed instructions on how to return the product.
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Secure Packaging: Pack the item securely in its original packaging to prevent any damage during transit.
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Shipping: Ship the product back to Dent Repair Jax within 30 days of receiving return instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
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Inspection and Refund: Upon receiving the returned item, our team will inspect it to ensure it meets our return eligibility criteria. Once approved, we will issue a refund to the original form of payment within 5-7 business days.
Exclusions:
Certain products may be ineligible for return due to hygiene reasons or other restrictions. These products will be clearly marked as non-returnable at the time of purchase.
Damaged or Defective Items:
If you receive a damaged or defective product, please contact us immediately at dentrepairjax@gmail.com. We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.
We value your trust in Dent Repair Jax, and we are committed to ensuring your satisfaction with every purchase. If you have any questions or concerns regarding our return policy, please don't hesitate to reach out to us.
Thank you for choosing Dent Repair Jax.
Sincerely,
James
Dent Repair Jax
Email: dentrepairjax@gmail.com
Phone:904-903-9200